Privacy Notice
In compliance with the provisions of the Federal Law for the Protection of Personal Data in Possession of Individuals (the Law), which aims to protect the personal information provided by each person (the Information), Ancila Tours, S.A. de C.V. (hereinafter, "Ancila Tours") provides you with the following Privacy Notice.
RESPONSIBLE FOR THE PROTECTION OF YOUR PERSONAL INFORMATION
Ancila Tours, S.A. de C.V. with address at BOULEVARD KUKULCAN SECCIÓN A-11, LOTE 72, ZONA HOTELERA, BENITO JUÁREZ, QUINTANA ROO. The responsible for data protection is the Department of Web Development, located at the same address, can be contacted at the following email: marketing@ancilatours.com.
PERSONAL INFORMATION REQUESTED
Ancila Tours will request personally identifiable and non-sensitive information from the users of the services in person or through our Website and Call Center, for purposes of processing, monitoring, updating, modification, cancellation and confirmation of the services booked with Ancila Tours. The type of information requested from users of the services includes, but is not limited to, name or company name, e-mail address, address, zip code, date of birth, country of origin, office or cell phones, diving certification number (if you have one), Federal Taxpayer Registry.
In no case and under no circumstances does Ancila Tours store sensitive personal data such as racial or ethnic origin, current health status, genetic information, religious, philosophical and moral beliefs, union membership, political opinions, sexual preference, etc.
The e-mail addresses of those who communicate with us in this way, aggregate information of which pages you visit, as well as any other information you voluntarily provide us with, such as information related to surveys or registrations on the site.
The information you provide as a user of our website or in person, may be used to: respond to inquiries, report on new services, comply with the obligations, follow up on the business relationship, report on changes in our services, evaluate the quality of service, advertising, detect or prevent the commission of possible cybercrime, conduct surveys to User-Tourists, improve the content of the Site, as well as for statistical purposes of our service improvement. In case you provide us with your telephone number, we will only contact you by this means in case of reservation changes or questions related to the payment process.
The personal information that you provide us as a user of our Website and Call Center, as well as the delivery of information in person, must be truthful and correspond to your current situation. Such information will be treated in accordance with the principles set forth in the laws incorporated in this privacy notice.
OPPOSITION OF DATA TRANSFER
We inform you that your personal data are shared inside and outside the country with business partners, affiliates, suppliers, financial, banking and credit institutions, subsidiaries, subsidiaries, affiliates and third parties, such as hotels, leasing companies, airlines, tour providers, etc., for marketing purposes, confirm reservations, marketing strategies and / or advertising, in which Ancila Tours S. A. de C.V. has direct or indirect participation, either in Mexico or in any other country. A. de C.V. has direct or indirect participation, whether in Mexico or in any other country, the foregoing in order to comply with the obligations contracted with the User-Tourist, who must observe at least the provisions contained in this Privacy Notice.
In case you do not want your personal data to be processed for this additional purpose, from this moment you can communicate the above to us, or in your case you have a period of 5 (five) working days to express your refusal for the processing or use of your personal data for the secondary purpose mentioned above, you may exercise your right to revoke your consent for the processing of your personal data, by submitting your respective request in writing and in Spanish language, and you must send it to Ancila Tours through the following email address: marketing@ancilatours.com, or send your written request by mail, courier or hand delivery to the Web Development Department, located at BOULEVARD KUKULCAN SECCIÓN A-11, LOTE 72, ZONA HOTELERA, BENITO JUÁREZ, QUINTANA ROO.
Your written request must indicate your full name with last name, attach a simple copy of your official identification, indicate your email or physical address you designate for notifications and a contact telephone number.
Ancila Tours will follow up on your request within 15 business days from the receipt of such request with complete documentation, to communicate whether or not such request proceeded, informing its rectification, take the necessary steps for the cancellation of your personal data, or terminate the use of the same.
The owner of the data, when registering, gives his consent in a free, specific, informed and unequivocal way to provide the personal data required, in the understanding that if the user decides not to provide the mandatory information, he will not be able to access the services that effectively require such information, however, he will be able to access all other services that do not require such information.
You may revoke the consent, if any, you have given us for the processing of your personal data. However, it is important to note that not in all cases we will be able to fulfill your request or terminate the use immediately, since it is possible that for some legal obligation we may need to continue processing your personal data. Also, you should consider that for certain purposes, the revocation of your consent will mean that we can no longer provide the service you requested, or the conclusion of your relationship with us.
PRIVACY AND PERSONAL DATA PROTECTION
Ancila Tours uses the most advanced technology and processes for the protection of information provided by the holders of personal data. This technology encrypts, encodes and prevents the interception of information provided via the Internet and the Call Center, including credit cards and email addresses. Ancila Tours establishes and maintains administrative, technical and physical security measures to protect personal data against damage, loss or alteration, destruction, or unauthorized use, access or processing. The Ancila Tours Internet Site contains hyperlinks or hypertexts, advertisements, buttons and search tools on the World Wide Web that when clicked or used by users connect to other portals or Internet sites owned by third parties. Notwithstanding that in some cases these third-party sites or portals are framed with the navigation bar or the style and appearance of Ancila Tours, the information that the user comes to provide through these sites or portals is not covered or covered by this privacy notice and its management or use is not the responsibility of Ancila Tours, so we recommend our users to verify the privacy notices and policies displayed or applicable to these sites or portals of third parties.
We undertake not to transfer your personal information to third parties without your consent, except for the exceptions provided in Article 37 of the Federal Law for the Protection of Personal Data in Possession of Individuals, as well as to carry out this transfer in the terms established by law.
All information provided by the User-Tourists to Ancila Tours, such as name, address, email, telephone and other information about the reservation during the online payment processes, will be treated as strictly confidential, unless otherwise specified to the User-Tourists.
USE OF "COOKIES" AND "IP ADDRESSES".
The Ancila Tours data server will send data to the User's browser to be stored on the hard drive of the User's computer. This allows us to identify the computers used by Users when accessing our Portal. This process is known as the use of "cookies" or "IP addresses", by using "cookies" or "IP addresses". Through this process, Ancila Tours can offer a more personalized service to its Users since it allows us, among other things, to publish advertising and promotional campaigns, measure the size of our audience and the flow of traffic on the different sites that the User visits. By means of "cookies" or "IP addresses", users are not personally identified, but the public IP from which the user connects.
ACCESS TO PERSONAL DATA
As a user of the services provided by Ancila Tours you have the right to access your personal data that you provide and the details of the processing thereof, as well as to rectify and delete them in case they are inaccurate, incomplete or the user withdraws his consent; cancel them when you consider that they are not required for any of the purposes indicated in this Privacy Notice, they are being used for non-consensual purposes or the contractual or service relationship has ended. You may also oppose the processing thereof for specific purposes; limit them and even the portability of your data.
The Law grants you four rights to exercise (ARCO Rights):
- • Access your personal data to know which is stored, if it is correct or updated and for what purpose it is used.
- • Rectification in case they are inaccurate, incorrect or outdated.
- • Cancellation consists in the elimination of your personal data when you consider that they are not being used for the fulfillment of the purposes established in this Privacy Notice.
- • Opposition to the processing of your personal data with respect to any of the purposes set forth in this Privacy Notice.
In case of requesting the rectification of your Personal Data, you must additionally indicate the modifications to be made and provide the necessary official documentation to support your request following the same mechanism established in the section on opposition to the transfer of data.
MODIFICATIONS TO THE PRIVACY NOTICE
Ancila Tours reserves the right to modify or update all or part of the terms and conditions of this Privacy Notice, to address legislative developments, internal policies or new requirements for the provision or offering of our services or products. These modifications will be available to the public on our website.
AUTHORITY
If you presume that in the processing of your personal data there is any violation of the provisions of the Federal Law for the Protection of Personal Data Held by Private Parties, you may file the corresponding complaint or denunciation before the Federal Institute for Access to Information and Data Protection, for more information visit www.ifai.org.mx.
ACCEPTANCE OF TERMS
This Confidentiality / Privacy statement is subject to the terms and conditions of the Ancila Tours, S.A. de C.V. / https://www.ancilatours.com/website described above, which constitutes a legal agreement between you as a user and Ancila Tours, S.A. de C.V.
If as a user you use the services of Ancila Tours, S.A. de C.V. and/or https://www.ancilatours.com/ or provide us with your information, it means that you have read, understood and agreed to the above terms, in a free, specific, informed and unequivocal manner.
The date of the last update to this privacy notice November 2024.